You can raise a support ticket in two ways.
Option 1: Managed Web client portal
- Log in to the client portal.
- Open the Support menu and click Open Ticket.
- Choose the relevant department, enter a clear subject and select the related service.
- Describe the issue and attach screenshots if they help, then submit.
Option 2: Our help centre
Submit a ticket from our help centre by choosing Submit a Ticket and filling in the form with the email address registered on your account.
Help us help you faster
Include as much of the following as you can:
- The domain or email address affected
- What you were trying to do and what happened instead
- Any error messages (copy the text or attach a screenshot)
- When the problem started and anything that changed around that time
- Steps you've already tried
Replies are emailed to you and are also visible in your client portal. Please reply to the same ticket rather than opening a new one, so all the history stays together.
